Mitchells Plain Team
With 2020 proving to be a challenge for every country, community, and individual, it is important to try to remain positive and at a time full of stumbling blocks. iHappify has been giving its 100 percent effort in order to try to survive the global pandemic that’s weighing heavy on the economy of locked-down countries.
One of iHappify’s managers in Cape Town talks to us about how it is like to be a leader in the Cape and how it has changed her life as well as her colleagues. She talks to us about the challenges and all things positive.
Megan Saunders is the general manager for the Mitchells fibre team in Cape Town that started operating in 2019. The initiative was to change the lives of the youth and create happiness in the Mitchells Plain community, for them to have a positive impact on their youth’s community and create opportunities.
Megan gives us some insight into how things are in Mitchells Plain.
What is your role at iHappify?
My role essentially is to manage my team, track progress, logistics of activations, and keeping the team on track towards their future goals. I also take a keen interest in the client experience element of this initiative. I believe that it’s important that our customers have a good and happy experience, due to most of our sales/leads coming from referrals.
What are the challenges of being a manager in Mitchell Plain?
I don’t think there are any harsh challenges. It’s more like learning from our previous experiences and then applying the knowledge going forward because it has basically been the first year that this project was piloted with Vumatel, so learning took time and a lot effort to resolve.
Is there anything you wish you could change at the moment?
If I could change anything, it would be to serve more great ISP’s.
How have you been coping in Cape Town with the pandemic still at large?
The pandemic has pretty much forced most of our door-to-door operations to a halt but that hasn’t stopped us from working from home, which David provided us with an alternative solution to work from home.
It’s been quite the adventure to be embarking on this journey but I have a great team, with great support through the Vumatel Cape Town team, and great belief, with freedom from David, who is our leader. I run the operation as if it’s my own, and I never feel like I have to be micromanaged, which allows me to grow. Thankfully, I haven’t steered the ship in the wrong direction yet and I am not looking to.